Influencer Marketing and Purchase Intention: Exploring the Mediating Role of Credibility
Bajaz, Ritu1, Yadav Neetu2 and Yadav Priyanka3
1Associate Professor, Department of Management Indira Gandhi University (Meerpur)
2Research Scholar, Department of Management Indira Gandhi University (Meerpur)
3Research Scholar, Department of Management Indira Gandhi University (Meerpur)
Abstract
With the advent of today’s digital age, the social media influencer marketing has become powerful tactic for brands aiming to enhance their market presence and consumer engagement. Social media influencers through their curated content on platforms like: Instagram, You-Tube and twitter etc., significantly shape consumer perceptions and behavior. Nowadays Influencers on social media serves to be a vital component in marketing of products and services to their audience. Hence the main motive of this descriptive study is to examine how different attributes of these influencers impact their credibility in turn shaping consumer purchase intentions.
Keywords: Social Media Influencers, Purchase Intention, Influencer Marketing Consumer Behavior.
Impact Statement
This study aims to investigate the influence of influencer marketing on consumer purchase intention. The findings of this research will provide valuable insights for businesses, marketers, and influencers seeking to leverage influencer marketing as an effective promotional strategy.
The expected outcomes of this study include:
1. A deeper understanding of the factors that contribute to the effectiveness of influencer marketing in shaping consumer purchase intentions.
2. Identification of the most influential factors that drive consumer purchase decisions in the context of influencer marketing.
3. Development of a conceptual framework that explains the relationship between influencer marketing and consumer purchase intention.
The impact of this research will be felt across various stakeholders:
– Businesses: By understanding the factors that contribute to the effectiveness of influencer marketing, businesses can optimize their marketing strategies to maximize returns on investment.
– Marketers: The findings of this study will provide marketers with actionable insights to create effective influencer marketing campaigns that resonate with their target audience.
– Influencers: This research will help influencers understand their role in shaping consumer purchase intentions and provide them with guidance on how to create sponsored content that drives engagement and conversion.
– Consumers: By understanding the factors that influence their purchase decisions, consumers will be better equipped to make informed purchasing decisions and avoid manipulation by influencers. Ultimately, this research aims to contribute to the existing body of knowledge in this area
About The Author
Dr. Ritu Bajaj is a Associate professor in Indira Gandhi university, where she is guiding researchers in the field of marketing.
I Neetu Yadav is a Research Scholar at Indira Gandhi University, where I am pursuing research interests in the field of Marketing. My research endeavors focus on exploring influencer marketing strategies and consumer behaviour. My academic pursuits are driven by a passion for understanding the intricacies of market. Priyanka Yadav is a Research Scholar at Indira Gandhi University, where she is pursuing research interests in the field of Marketing.
References
Agrawal, J., & Kamakura, W. A. (1995). The economic worth of celebrity endorsers: An event study analysis. Journal of Marketing, 59(3), 56–62. https://doi.org/10.1177/002224299505900305
Ajina, A. S. (2019). The perceived value of social media marketing: An empirical study of online word-of-mouth in Saudi Arabian context. Entrepreneurship and Sustainability Issues, 6(3), 1512–1527. https://doi.org/10.9770/jesi.2019.6.3(32)
Augustine, K. (2019). 1/5th of American Consumers Have Made a Purchase Based on an Influencer. Retrieved September 9, 2021, https://civicscience.com/1-5thofamericanconsumers-have-made-a-purchase-based-on-an-influencer
Brooks, G., & Piskorski, M. (2018). The trusted influencer: How they do it and how brands can benefit. Business studies. ACR North American advances.
Brooks, G., & Piskorski, M. (2022). If you post, they will follow: Understanding the dynamics of the influencer marketing industry. In D. Keeling, K. de Ruyter, D. Cox (Eds.), Handbook of research on customer Loyalty Edward Elgar publishing (pp. 306–314). Edward Elgar Publishing. https://doi.org/10.4337/9781800371637.00031
Chaiken, S. (1979). Communicator physical attractiveness and persuasion. Journal of Personality and Social Psychology, 37(8), 1387–1397. https://doi.org/10.1037/0022-3514.37.8.1387
De Veirman, M., Cauberghe, V., & Hudders, L. (2017). Marketing through Instagram influencers: The impact of number of followers and product divergence on brand attitude. International Journal of Advertising, 36(5), 798–828. https://doi.org/10.1080/02650487.2017.1348035
Erdogan, B. Z. (1999). Celebrity endorsement: A literature review. Journal of Marketing Management, 15(4), 291–314. https://doi.org/10.1362/026725799784870379
Eyal, G. (2018, July 9). Why influencers fail to disclose commercial relationships and the brands that enable them. Adweek. https://www.adweek.com/digital/whyinfluencers-fail-todisclosecommercialrelationships-and-the-brands-that-enablethem/.
Freberg, K., Graham, K., McGaughey, K., & Freberg, L. A. (2011). Who are the social media influencers? A study of public perceptions of personality. Public Relations Review, 37(1), 9092. https://doi.org/10.1016/j.pubrev.2010.11.001
Guptaa, M. (2021). Impact of influencer marketing on consumer purchase behavior during the pandemic. International Journal of Innovative Research in Engineering & Multidisciplinary Physical Sciences, 9(4), 154-165
Gunawan, D. D., & Huarng, K.-H. (2015). Viral effects of social network and media on consumers’ purchase intention. Journal of Business Research, 68(11), 2237–2241. https://doi.org/10.1016/j.jbusres.2015.06.004
Ho, H., & Ito, K. (2019). Consumption-oriented engagement in social network sites. European Journal of Marketing, 53(7), 1355–1377. https://doi.org/10.1108/EJM-11-2017-0809
Hosein, N. Z. (2012). Measuring the purchase intention of visitors to the auto show. Journal of Management & Marketing Research, 9(1), 1–17.
Hovland, C. I., Janis, I. L., & Kelley, H. H. (1953). Communication and persuasion. Yale University. Press, New Haven, CT. 26(5).
Hubert, M., Hubert, M., Linzmajer, M., Riedl, R., & Kenning, P. (2018). Trust me if you can neurophysiological insights on the influence of consumer impulsiveness on trustworthiness evaluations in online settings. European Journal of Marketing, 52(1/2), 118–146. https://doi.org/10.1108/EJM-12-2016-0870
Ipsos. (2019). Trust in the media. Ipsos. https://www.ipsos.com/sites/default/files/ct/news/documents/2019-06/global-advisor-trust-in-media-2019.pdf
Jin, S. V., Muqaddam, A., & Ryu, E. (2019). Instafamous and social media influencer marketing. Marketing Intelligence and Planning, 37(5), 567–579. https://doi.org/10.1108/MIP-09-2018-0375
Johnson, T. J., & Kaye, B. K. (2013). The dark side of the boon? Credibility, selective exposure and the proliferation of online sources of political information. Computers in Human Behavior, 29(4), 1862–1871. https://doi.org/10.1016/j.chb.2013.02.011
Joseph, W. B. (1982). The credibility of physically attractive communicators: A review. Journal of Advertising, 11(3), 15–24. https://doi.org/10.1080/00913367.1982.10672807
Kelman, H. C. (1958). Compliance, identification, and internalization: Three processes of attitude change. Journal of Conflict Resolution, 2(1), 51–60. https://doi.org/10.1177/002200275800200106
Kim, D. Y., & Kim, H.-Y. (2021). Trust me, trust me not: A nuanced view of influencer marketing on social media. Journal of Business Research, 134, 223–232. https://doi.org/10.1016/j.jbusres.2021.05.024
Lamberton, C., & Stephen, A. T. (2016). A thematic exploration of digital, social media, and mobile marketing: Research evolution from 2000 to 2015 and an agenda for future inquiry. Journal of Marketing, 80(6), 146–172. https://doi.org/10.1509/jm.15.0415
Lee, Y., & Koo, J. (2015). Athlete endorsement, attitudes, and purchase intention: The interaction effect between athlete endorser-product congruence and endorser credibility. Journal of Sport Management, 29(5), 523–538. https://doi.org/10.1123/jsm.2014-0195
Linda, D. et al. (2023). (Over)Eating with Our Eyes: An Examination of Mukbang Influencer. Marketing and consumer engagement with food brands. Journal of Promotion Management, 30(9), 227–251.
Makrides, A., Vrontis, D., & Christofi, M. (2020). An empirical study on the importance of electronic word of mouth in the concierge industry: The case of Cyprus. In Public Opinion Quarterly S. M. Parsons & T. (Eds.), 1963. On the concept of influence, 27(1), 37–62.
Masuda, H. (2021). Impacts of influencer attributes on purchase intentions in social media influencer marketing: Mediating roles of characterizations. Technological Forecasting band social change, 174, 1212.
Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers’ perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19(3), 39–52. https://doi.org/10.1080/00913367.1990.10673191
Robertson, L. (2020). Who will win the influencer marketing game in 2020?, The drum. CR (1970). https://www.thedrum.com/opinion/2020/01/09/who-will-win-theinfluencer-marketing-game2020.
On becoming a person: A therapist’s view of psychotherapy. Houghton Mifflin, Roozen, I., & Claeys, C. (2019). The relative effectiveness of celebrity endorsement for print advertisement. Review of Business and Economic Literature, 1, 76–89.
Ruiz-Mafe, C., & Blas, S. (2014). Key drivers of consumer loyalty to Facebook fan pages. Key drivers of consumer loyalty to Facebook fan pages. Online Information Review, 160(24), 1–48. https://www.emerald.com/insight/publication/issn/1468-4527
Saima, Altaf et al. (2020). Effect of social media influencer marketing on consumers’ purchase intention and the mediating role of credibility. Journal of Promotion Management, 27(4), 503–523.
Schultz, D. E., & Peltier, J. (2013). Social media’s slippery slope: Challenges, opportunities and future research directions. Journal of Research in Interactive Marketing. ISSN: 2040-7122, 7(2), 86–99. https://doi.org/10.1108/JRIM-12-2012-0054
Shah, S. S. H., Aziz, J., Jaffari, A. R., Waris, S., Ejaz, W., Fatima, M., & Sherazi, S. K. (2012). The impact of brands on consumer purchase intentions. Asian Journal of Business Management, 4(2), 105–110.
Shareef, M. A., Mukerji, B., Dwivedi, Y. K., Rana, N. P., & Islam, R. (2019). Social media marketing: Comparative effect of advertisement sources. Journal of Retailing and Consumer Services, 46, 58–69. https://doi.org/10.1016/j.jretconser.2017.11.001
Sharma, A. (1990). The persuasive effect of salesperson credibility: Conceptual and empirical examination. Journal of Personal Selling and Sales Management, 10(4), 71–80.
Shehzala, A., & Kumar Jaiswal Professor, A. (2022). Social media “stars” Vs “The Ordinary Me Examining the impact of influencer marketing and the role of self-discrepancies, perceived homophily, authenticity, self-acceptance and mindfulness.
European journal of marketing. (,27) 503-523.
Sokolova, K., & Kefi, H. (2020). Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions. Journal of Retailing and Consumer Services, 53. https://doi.org/10.1016/j.jretconser.2019.01.011
Solis, B. (2016). The influencer marketing manifesto: Why the future of influencer marketing starts with people and relationships not popularity. Report by Altimeter on behalf of Tap Influence.
Sussman, S. W., & Siegal, W. S. (2003). Informational influence in organizations: An integrated approach to knowledge adoption. Information Systems Research, 14(1), 47–65. https://doi.org/10.1287/isre.14.1.47.14767
Till, B. D., & Busler, M. (2000). The match-up hypothesis: Physical attractiveness, expertise, and the role of fit on brand attitude, purchase intent and brand beliefs. Journal of Advertising, 29(3), 1–13. https://doi.org/10.1080/00913367.2000.10673613
Van der Waldt, D.L.R., Van Loggerenberg, M., Wehmeyer (2009). Celebrity endorsements versus created spokespersons in advertising: a survey among students. South African Journal of Economic Management Sciences. 12 (1), 100–114.
Azonuche, J. E., & Abamba, D. C. (2024). Factors influencing Choice of Clothing and textiles among undergraduate students: A study of Teaching Facilities, Career Prospects and Strategies for improvement. Shodh Sari-An International Multidisciplinary Journal, 03(01), 369–393. https://doi.org/10.59231/sari7677
Dalal, R., & Abhishek, A. (2024). CONSUMER PURCHASE BEHAVIOR TOWARDS AYURVEDIC COSMETIC PRODUCTS IN BAHADURGARH. Shodh Sari-An International Multidisciplinary Journal, 03(01), 430–439. https://doi.org/10.59231/sari7681